Shipments and returns
FOC (free of charge) shipments are only all over Italy for Purchase Orders of 150 Euros minimum amount, VAT included. For lower amounts the shipment cost is 6,99 Euros. Freights are carried out by express forwarding agent (all products are packed by the original manufacturer with warranty seals) or directly with our vehicles. We ship worldwide very quickly. The cost for shipping abroad is automatically calculated by the system while placing the P.O., according to the goods whole weight. Delivery of tubs, shower cabins and sinks will take place on the ground floor. No forwarding agent’s aid is provided for download. It is mandatory to send us a written inquiry before shipment to request additional services (such as trucks with hydraulic rail or delivery to the ground). YOU CAN ALSO PICK UP THE PRODUCTS DIRECTLY FROM OUR OFFICE!
Deliveries all over Italy take place in 24/72 working hours from shipment date. It is not strictly granted because it is not a delivery by appointment. Rubinetteriashop is not responsible for delays due to the forwarding agent.
Deliveries abroad take place in 3/5 working days from shipment date. It is not strictly granted, because it is not a delivery by appointment. Rubinetteriashop is not responsible for delays due to the forwarding agent.
RIGHT OF WITHDRAWAL - RETURNS - REFUNDS
RIGHT OF WITHDRAWAL FOR A DEFECTIVE OR NON-CONFORMING PRODUCT
The ”Legal” or “2 years” Guarantee is indicated in Art.128 and following ones of the Consumer Code. This warranty form covers all products we sell online and cannot be replaced by any other guarantee, except in case of duration extension. We refer to these ones as “Conventional Guarantee”. The Legal Warranty is proved by our invoice or by the purchase trackeability (such as payment receipt or email containing our order confirmation). According to the Legal Warranty it is possible to ask for repair or replacement of the product itself at no cost (not even the return) within 2 years from the P.O. date.
The Buyer has 2 month time to point out the claim by email. Pictures or movies highlighting the defect have to be forwarded when asking for warranty. The new part / product has no new warranty term, if the repair is carried out during the warranty period. Rubinetteriashop can twice repair the claimed product before taking it back. The warranty period starting from the original delivery date is not affected. If repair takes place after warranty expiration, the new part has a two year warranty from delivery of the repaired product. The so called “right of afterthought” does not fall under the legal warranty period.
RIGHT OF WITHDRAWAL FOR AFTERTHOUGHT
The right of withdrawal for afterthought is possible within 14 days from receipt. The right of withdrawal is possible without providing special reasons, requesting the refund of the purchase amount including freight costs. Return expenses are borne by the Customer. Rubinetteriashop reserves the right to check that the returned goods are in perfect conditions, with the original seal and must not have been managed in such a way as to decrease its original value. Rubinetteriashop will refund the amount in 14 calendar days from receipt of the goods sent back, by the same payment method as the Buyer. Rubinetteriashop will not be chargeable for items shipped to our premises without any kind of tracking. Rubinetteriashop will not accept returns for customized items such as shower cubicles, shower enclosures and baths. All technical measures must be verified by the Buyer prior to placing the P.O.
Returns address is: Rubinetteriashop srl - Via Pietro Durio n ° 125 - 28010 Alzo di Pella (No), Italy.