I can't register, what can I do?
- You can contact an operator in our live chat and ask for help
- I write to support via email support@rubinetteriashop.com
- Then contact support at 0322-097686 and an operator will assist you in the registration process
I need to buy with reduced VAT, how can I proceed?
- I need to register by filling out the dedicated fields
- I proceed with order validation by selecting bank transfer as the payment method
- I enter "I request reduced VAT" in the notes field
- I send an email to accounting support@rubinetteriashop.com attaching SCIA or CILA or self-declaration (VAT 4%)
- I wait for verification from the accounting department
- I receive an email with reduced VAT invoice to make payment for the order
- The order is taken care of and prepared.
I placed an order but I'm not receiving the tracking code, what can I do?
- I ordered an out-of-stock item and the warehouse is waiting for shipment
- I ordered 2 or more items and the warehouse does not have all the items to fulfill the order
- I contact Rubinetteriashop staff for clarification on delivery times
- The tracking code will arrive via email to the registered user address when the order is shipped
Where can I find the invoice?
- The invoice is automatically sent via email once the order is processed
- If I request reduced VAT or for tax deduction, request an advance invoice from our accountant support@rubinetteriashop.com
Where is my order?
- Check the status of your order in your account, order history section
- Contact Rubinetteriashop operator via live chat or by email support@rubinetteriashop.com by opening a ticket
Delivery times and costs?
- Order processing times and delivery costs are visible on all product pages or at the checkout cart stage.
- Delivery times for products with special finishes are indicated on the product page by clicking on the INFO COLOR label
- In Italy, delivery costs are free for orders over 150 euros
- In Italy, for orders under 150 euros, the transport cost is 7.99 euros
- The express courier delivers within 24/48 hours from shipment, while in the islands, it's 48/72 hours
What warranty do the products sold have?
- The legal warranty is 2 years from the purchase of the material
- Some companies offer more than 2 years of warranty, the duration is stated on the product pages
- The warranty applies only to non-wearing parts
- The warranty is valid only for suitable installations and on non-modified products
- Internal parts of products such as CARTRIDGES-AERATORS-SHOWER HEADS have a 1-year warranty
How can I claim warranty on a product with an issue?
- Contact after-sales support by sending an email to support@rubinetteriashop.com explaining the reason for the detected defect, if possible, attaching a video or images
- Rubinetteriashop will handle the complaint and forward the service request to the manufacturer (parent company)
- The manufacturer's response will be communicated to the customer indicating the resolution methods
- The resolution time for the complaint may vary depending on the checks the manufacturer will need to perform
I can't find an item on your online store, what can I do?
- I can request a detailed quote to our address support@rubinetteriashop.com
- I provide as much information as possible to help in the search for the requested item
- Rubinetteriashop operator will send the requested quote within 24/48 hours